Maintenance Coordination
Faster repairs, protected assets, happier residents
24/7 request intake, vetted vendors, and owner-approval controls — with full photo documentation on every job.
Deferred maintenance is the fastest way to lose value and good tenants. TWG handles every request from intake to invoice, keeping owners informed and residents taken care of — without you fielding midnight calls.
Repair reimbursement, handled cleanly
When a repair is completed and paid from pooled trust funds, the cost is reimbursed from incoming rent for that property before your distribution — fully itemized so you always know where every dollar went.
A workflow built for accountability
Triage, priority, vendor assignment, scheduling, completion, and accounting review are each tracked with timestamps and an audit trail, so nothing falls through the cracks.
What's included
- 24/7 request intakeTenants submit requests with photos and video through the resident portal, day or night.
- Vetted vendor networkLicensed, insured contractors with tracked W-9, license, and insurance expirations.
- Owner-approval controlsSet a dollar threshold above which we request your approval before proceeding.
- Before / after photosEvery completed job is documented and visible in your owner portal.
- Emergency handlingPriority classification and emergency dispatch for habitability issues.
- Transparent invoicingVendor invoices reviewed, posted, and reflected on your monthly statement.
Get Started
Ready to protect and grow your investment?
Request a free rental analysis or talk with our property management team today.